In order to consolidate high-quality customers, major telecom operators will provide exclusive preferential plans and services to their VIP customers. However, old customers of telecom operators usually do not mean that they are VIP customers. Many users always complain that telecom operators pay far less attention to old customers than VIP customers.
What are telecom VIP customers and old customers? What are the differences in qualifications and benefits between the three major telecom VIP customers and old customers? The following is a summary and explanation:
Taiwan’s three major telecom operators have set different qualifications and exclusive benefits for VIP customers and long-term old customers. The following is a summary video and detailed description of the latest qualifications and benefits for VIP customers and old customers of the three major telecoms in 2026:
1. What are telecom VIP customers and old customers?
A. “Telecom VIP Customer”:
Usually refers to users whose average telecom bill exceeds 1,500 yuan in the past six months and whose payment record and usage behavior are good. Telecom operators will divide them into different VIP levels according to the bill amount, and can enjoy early renewal, additional purchase subsidies, additional telecom discounts and services (such as birthday gifts, upgrade gifts, exclusive priority services, etc.).
B. “Old telecommunications customers”:
For monthly rental users who have reached a certain period of seniority (at least one year), they can enjoy general renewal discounts and some small discounts.
After the telecommunications merger, Taiwan’s telecommunications market became an oligopolistic ecosystem, and people’s interest in carrying codes waned. Not only do telecom operators continue to slash code portability discounts, but they also offer existing users renewal discounts based on “The principle of wool comes from the sheep. The customer level is judged based on the contribution to the customer’s bill rather than loyalty. Old customers with low ARPU contribution are only provided with basic renewal discounts, while the discounts for VIP customers are becoming more and more rich and diverse (a cow is peeled off a few more layers of skin).
2. What are the differences in qualifications and benefits between Telecom Sanxiong VIP customers and regular customers?
A. Chunghwa Telecom:
a. Chinese VIP users:
Chunghwa Telecom VIP qualifications are based on the average bill amount (including mobile, broadband, local calls, MOD) that meets the calculation conditions in the past six months, which totals more than $1,500 (inclusive) and has a good payment record. Based on the average bill amount, it is divided into Gold Card, Titanium Card, Blue Diamond Card, and Black Diamond Card. Different levels will provide different preferential treatment plans.
In addition, upgraded VIP customers can also receive VIP birthday gifts (Hami Points up to 400 points, coupons for well-known chain brands), membership gifts (Hami Points up to 100 points, digital life service experience coupons for up to 30 days, well-known chain brand coupons), and upgrade gifts (Hami Points up to 600 points, digital life service experience coupons for up to 30 days, well-known chain brand discounts).
For details of Chunghwa Telecom’s VIP user levels and benefits, please see [China official website】。
The “Chunghwa Telecom VIP” membership reward program is only applicable to Chunghwa Telecom’s individual customers (limited to domestic national identity card numbers and unified foreign population identification numbers). It is not applicable to corporate customers and does not require application (qualification review period is one month). You will be notified proactively on the first day of the following month that you meet the VIP customer qualifications of the “Chunghwa Telecom VIP” membership reward program (gold card or above). After obtaining VIP qualification, it will be valid for one year.
b. Chinese old customers:
Chunghwa Telecom’s old customer discounts are mainly aimed at monthly lease users who have reached a certain number of years (such as more than 1 year) and have good records. It provides exclusive benefits for purchasing, renewing and applying for 5G. The second account number can enjoy 1,000 Hami Points or monthly communication fee reduction. In addition, “old customers of more than 5 years” or “average bill amount in the past six months reaches the standard” can enjoy no prepayment for renewal. 5G designated plans can receive up to $5,000 in cash discounts or free Hami Points based on VIP level purchases.
B.Taiwan Big Brother:
a.VIP customers:
Taiwan Mobile VIP user qualifications require more than 18 months of experience and based on the average telecom bill amount in the past six months of more than $1,500 (inclusive) or the bill amount in 10 years of more than $1,200 (inclusive) and good payment records and usage behavior, they will be granted general VIP VIP, Silver VIP, Gold VIP, and Diamond VIP qualifications. Different levels will be given different preferential treatment packages.
Those who upgrade to VIP will enjoy the following corresponding VIP levels and validity periods based on the plan selected when applying. If the contract is terminated or the lease is canceled during the contract period, the VIP qualification will be cancelled.
Taiwan Mobile VIP customers can enjoy exclusive VIP discounts, including up to $5,000 in mobile phone discounts for renewal, digital audio and video gifts (3 free movies on MyVideo, Disney+ monthly subscription discounts, first-month discounts on HBO Max and Prime Video), telecom bill payment discounts (a $100 bill credit for a single purchase of $500 or more),Membership gifts (roaming credit of $2,600), birthday gifts (e-vouchers up to $500 at myfone online stores), audio-visual gifts (minimum 40% off monthly rent/minimum $0 monthly rent for the first month), free tickets to popular football games and movie viewings or retaining the ticket purchase serial number, VIP exclusive customer service priority answering… and other VIP services.
For details of Taiwan Mobile VIP levels and benefits, please see [Taiwan official website】。
b.Taiwan Big Brother’s old customers:
Taiwan Mobile’s old customers with more than 18 months of service can enjoy exclusive benefits for purchasing, renewing and applying for 5G. For renewal of designated 5G projects, you will receive Disney+ bill rebates for extra subscriptions. For old customers of more than 5 years, there are also designated special projects to add value, such as purchase discounts, Disney+ bill rebates, etc.
C. Far EasTone Telecom:
a.VIP customers:
Far EasTone Telecommunications VIP qualifications require more than 1 year of experience and based on the average telecom bill amount in the past six months of more than $1,500 (inclusive) or the collection and payment amount of $10,000 (inclusive) and a good payment record, and based on the average bill amount or collection and payment amount The amount is divided into VIP users. Those whose average telecom bill amount in the past 6 months is more than NT$3,500 (inclusive) and have a good payment record, or whose average collection and payment amount in the past 6 months is more than NT$20,000 (inclusive) are the “Brilliant VIP Level”.
The validity period of the user’s first level, or the validity period after promotion, is one year. During the validity period, the rating will still be conducted in the second half of each month. If the rating is higher than the previous month, the level will be upgraded on the first day of the next month, and the validity period will be calculated back to one year. If the rating is lower than the previous month, the level and validity period of the previous month will be maintained.
Far EasTone VIP customers can enjoy exclusive VIP gifts (first login gift of 10 Far EasTone coins, birthday gift of friDay shopping credit of $500, 1% rebate for spending at Far EasTone or online stores), digital audio and video gifts & telecom discounts ( Netflix / friDay / YouTube Premium (Select 1 from 3) Far EasTone Coupon starting from 50% off for the first six months, up to $5,000 discount on mobile phones for renewal, 3-month monthly rental discount for Anti-House Protection-Family Plan (only for new users), 50% off for the first 3 months of ChatGPT), Super Tickets & Far EasTone Coins (Super Tickets: 50% off for popular concerts, fan meetings, movie premieres, exhibitions and entertainment, etc., VIP redemption area – 10% off on selected products for redemption), customer service priority answering service, spare mobile phone repair service, free domestic card replacement… and other VIP benefits.
For details of Far EasTone Telecommunications VIP levels and benefits, please see [Far EasTone official website】。
b. Renewal discount for old customers:
Far EasTone Telecommunications offers old customer discounts for two-star, three-star, and four-star customers with service experience of 3, 5, and 10 years or more. It provides 10 Far EasTone Coins, 0.5%~1% Far EasTone Coin rebate for designated channels, $100~$200 friDay shopping gold birthday gift, etc.
Source: KOCPC Chinese