The APPLE iPhone 13 series has officially gone on sale in Taiwan. In addition to the “first fall” reports, some netizens said in “Mobile01》 on, with “This should be the disaster of the first iPhone 13 Pro” posted an article on the topic, mentioning that he happily took home the iPhone 13 Pro Tianfeng Blue on the day it went on sale. As a result, the data of the old phone was transferred with great difficulty. The next morning, the new phone had a black screen without warning. The owner of the phone encountered a new product failure and planned to go to the store to ask for a new product exchange.
When purchasing a new iPhone at a physical store and encountering a new product failure, can I request a replacement within seven days? The following is an explanation:
1. One-year warranty for Apple Taiwan iPhone:
According to the official website of Apple Taiwan, if the product fails during the warranty period, Apple’s original authorized repair center will perform maintenance operations in accordance with Apple’s regional maintenance specifications. The repair method will be to replace parts (such as batteries, cameras, screens, etc.) or exchange the same high-quality single machine. If the fault cannot be eliminated after priority replacement of parts, the repair will be carried out by replacing the same high-quality single machine. The same high-quality stand-alone computer provided by Apple’s original manufacturer only ensures normal functionality, and cannot provide guarantees for appearance and non-functional issues.
In other words, if a new iPhone breaks down when purchased at a physical store in Taiwan, there is no option to exchange it for a new one. The only option is to have it inspected by an Apple authorized repair center and then replace parts or exchange a single unit of the same model with good quality.
2. There is an exception channel for seven-day replacement of new products:
A. Some telecommunications channels:
Unable to replace the new iPhone after a new iPhone often leads to irrational customer complaints. Some telecom operators (such as Taiwan Mobile) are annoyed. Considering that most of the new iPhone purchasers are high-quality customers, they have additionally established a policy that if a new product fails within the warranty within seven days, it can be replaced with a new product.
At present, except for Taiwan Mobile’s express regulations, most other telecom operators handle customer complaints on a case-by-case basis. Judging from the fact that Mobile01 netizen has announced that “it has been resolved and the article has been deleted”, it should have been properly handled by the telecom operators!
B. Apple official website online shopping:
If you purchase iPhone online on Apple’s official website, you can enjoy conditional returns within 14 calendar days. If it is determined to be a new product failure (DOA),Apple official websiteAccept new products for exchange (DOA).
C. COSTCO 90-day unconditional return and seven-day appreciation period for online purchases:
According to Taiwan regulations, you can enjoy a seven-day appreciation period when shopping online. Costco even has an unconditional return policy within 90 days.
Although online shopping platforms allow returns within seven days, as long as you are online and registered, you will be charged a processing fee. Some auction stores even do not accept iPhone returns.
Therefore, if you purchase an iPhone online and have completed the registration, it is basically difficult to request a DOA. You can only replace parts or exchange the same high-quality model according to APPLE Taiwan’s warranty policy; Costco is more lenient with member returns, and has a better chance of accepting returns and refunds, and purchasing a new phone.
If you encounter a new product failure when purchasing a new iPhone at a physical store in Taiwan, according to Apple Taiwan’s regulations, new product exchange (DOA) is mostly not accepted. Because the iPhone 13 has just been launched, the exchange of the same high-quality single model received so far should also be brand new. If you unfortunately encounter the king of iPhone, it is recommended not to be too entangled. If you are really worried about the DOA problem, you can choose to purchase it from the APPLE official website or Taiwan Mobile myFone store that supports DOA.
Source: KOCPC Chinese