As Microsoft continues to push to transform Windows 11 into an AI operating system, the company released a video on social media platform X featuring well-known YouTubers and opinion leaders showcasing the latest Windows 11 Copliot features. However, one of those videos left users quite confused, because the ad seemed to be telling users to do something incorrectly.
Windows 11’s latest Copilot ad is glitching, making recognition errors while pretending all is well.
According to foreign media Windows Central The report says the video is about how Copilot helps users find settings on Windows 11. In the demo, the user asks, “Hey Copilot, I want to make the text on the screen bigger.” Copilot tells the user where to click to start, but it doesn’t fully explain the other steps to actually adjust the text size.
The user was then forced to ask, “Can you tell me where to click next?” After that, Copilot highlighted the scaling option and explained that adjusting this setting would change the size of text, apps, and other UI elements on the screen. The user then asked, “What percentage should I click?” Copilot told the user, “150% has already been selected.”
In the video, the user directly ignored Copilot’s suggestion and chose 200% to achieve the desired effect. However, even though the user asked about changing text size rather than the interface, Windows has built-in accessibility features that let you change text size without adjusting the UI scaling. Copilot failed to direct the user to the correct settings, making everything confusing. The video and discussion thread have since been removed.
Netizens in the replies are all confused, and in one post on X, someone bluntly said, “How much did you pay him to not notice the ratio value that was already selected?” In fact, most of the responses to this video are negative, and people don’t understand what Microsoft was trying to achieve with this ad campaign, because it basically goes out of its way to show you why AI assistants aren’t all-powerful, and that they still have flaws and are easily confused.
There are only two valid possibilities here.
1 – you ask the AI to change the text size and it just does it.
2 – you go to the settings and adjust it yourself.If AI or any other instructions are needed to change the text size, then the UI is fundamentally broken.
If the AI…
— John Ward (@jwflame) November 12, 2025
Nice this is an awesome demonstration on why I should finally switch to Linux 😍
— CanG (@GuelerCan) November 14, 2025
This backlash comes at a time when Microsoft is pushing to make Windows 11 an agentic operating system, making users especially concerned. Windows users have long believed that the OS includes unnecessary redundant apps, forced accounts, and constant updates that disrupt workflows, and many think Microsoft should focus on improving usability rather than showcasing AI features in ways that confuse users.
Source: KOCPC Chinese