The 2026 Lunar New Year holiday will be as long as 9 days. Although most mobile phone brands and telecom operators maintain certain business activities in their stores, mobile phone repairs are still ongoing.Maintenance services are temporarily suspended during holidays. If a mobile phone malfunctions, is soaked in water, or is broken, there is often no way to seek help, which makes the entire holiday eclipse.
If your mobile phone breaks down during the Spring Festival, where can you report it for repair? The following is a summary of the mobile phone repair service hours of Taiwan’s major mobile phone brands and the three major telecoms during the 2026 Spring Festival:
What should I do if my mobile phone malfunctions during the Spring Festival holiday? The following is a summary video and detailed description of mobile phone repair service announcements by Taiwan’s nine major mobile phone brands and the three telecommunications companies during the 2026 Spring Festival:
1.APPLE:
The Genius Bars at Apple’s two directly-operated stores in Taipei 101 and Xinyi A13 will temporarily not provide services during the Chinese New Year. Apple fans who need to send for repairs can only wait until after the Chinese New Year.
During the Spring Festival, APPLE’s directly-operated stores will only close at 18:00 on New Year’s Eve, February 16, while other stores will open at 11:00 am and close at 22:00.
2.Samsung:
A. Taipei Sanchuang Service Center: We will not be closed during the Chinese New Year, but will close at 18:00 on New Year’s Eve, February 16.
B. General service center: Closed from 2/16 ~ 2/19, resume business on 2/20.
C. Vacation time for special bases:
a. Taipei Gongguan, Tainan Nanfang, Pingtung Renaissance, Hualien Linsen: closed from 2/15 ~ 2/19.
b. Taichung Zhonggang: Closed from 2/15 ~ 2/20.
c. Yilan Luodong: Rest from 2/15 ~ 2/22.
3.OPPO:
A. OPPO customer service center:
During the Spring Festival (2/14~2/22), service hours are adjusted to: 09:00~18:00.
B. Three innovation service center:
On New Year’s Eve (2/16), the service is only available until 18:00. During the rest of the Spring Festival (2/14~2/22), on-site maintenance services are still provided until 22:00.
C.Taichung Sanmin and Kaohsiung Linsen Service Center:
Service will be suspended during the Spring Festival (2/15~2/19) and normal business will resume on 2/20.
4.VIVO:
A. Store: Closed from 2/14 (Saturday) to 2/22 (Sunday).
B. Official website for repair report: Cases submitted on 2/11 will be rescheduled for collection on 2/23.
5. Xiaomi:
A. Taipei and Kaohsiung service centers: Closed from 2/15 ~ 2/19.
B. Taichung, Ximen, and Taipei City Xingtian Palace Sales and Service Centers: Closed from 2/16 ~ 2/18, and will start operating on 2/19.
6.SONY:
Sony repair service stations will be closed from 2/14 to 2/22, and normal services will resume on 2/23; the customer service center will be closed from 2/14 to 2/19. Other directly operated stores will close early at 17:00 or 18:00 on New Year’s Eve on 2/16, and will be open during the Chinese New Year holiday.
7.ASUS:
A. Telephone customer service: Service will be suspended from 2/15 (Sunday) to 2/20 (Friday) and resume on 2/21.
B. Royal Club:We will be closed from 2/15 (Sunday) to 2/20 (Friday), and will return to normal on 2/21; only simple maintenance and pickup will be provided before 2/13.
C. Authorized service center: We will be closed for 9 days from 2/14 (Saturday) to 2/22 (Sunday) and resume on 2/23.
D. Online self-service repair report: Applications are suspended from 2/6 ~ 2/22.
8.Motorola :
Closed on statutory holidays, normal business will resume from 2/23 (Monday).
9.SHARP：
A.Customer Service Center: Service will be suspended during the Spring Festival from 2/16 (Monday) to 2/21 (Saturday), and normal service hours will resume from 2/22 (Sunday). If you have any questions, please contact the customer service hotline 0809-090-510 (service hours: Monday to Saturday 09:00 to 21:00).
B. Logistics and distribution services: Delivery service will be suspended from 2/14 (Saturday) to 2/22 (Sunday), and normal delivery will resume from 2/23 (Monday).
If users have service or repair needs, they can contact SHARP through the following link:
a. Service requirements: https://tw.sharp/member_center/ticket_add_service
b. Maintenance requirements: https://tw.sharp/member_center/ticket_add_repair
10.Three major telecommunications companies:
During the Spring Festival, the telecom stores of the three major telecommunications companies provide mobile phone repair services. However, due to the holiday of logistics units and repair centers during the Spring Festival, the delivery and pick-up time is expected to take 5-7 working days longer. It is recommended to make good use of the official website or APP of the telecom operator to track the progress or use online maintenance application.
Most stores of the three major telecommunications companies will close early on New Year’s Eve during the Spring Festival. Some stores will be closed or adjust their hours from the first to the third day of the Lunar New Year. Users are advised to send in repairs as early as possible before the end of the year and wait patiently for normal business to resume after the fourth day of the Lunar New Year (2/20).The following is a summary of the telecom store business hours of the three major telecoms in 2026. For details, see [This article】。
Generally speaking, the repair centers of most mobile phone brands and the three major telecommunications companies will suspend operations during the Spring Festival, and only a few specific stores (such as those located in department stores or Sanchuang Life Park) will maintain some services. If you encounter a mobile phone malfunction during the Chinese New Year, most of them may not be repaired immediately. If the mobile phone has only a minor problem, it is recommended to deal with it after the Chinese New Year, so as not to send it for repair before the Chinese New Year but not being able to get it back in time due to logistics or holiday factors.
Source: KOCPC Chinese