Opensignal, an international speed-testing organization, recently released its latest [December 2025 Taiwan Mobile Internet Experience Report】Regarding the scores for each category, Taiwan Mobile and Far EasTone have gradually emerged from the shadow of their merger, showing improvement across most indicators and narrowing the gap with Chunghwa Telecom—a trend that aligns with the NCC’s latest report. Notably, Taiwan Mobile is the only operator in Taiwan to have won both “Audio-Visual Experience Awards”—a rare achievement for a telecom operator currently in the process of consolidating its base stations.
Following the telecom merger, how has the online experience of acquired subscribers changed? Why was Taiwan Mobile able to win two “Video & Audio Experience Awards” from OpenSignal? Here’s an analysis:
1. Following the telecom merger, how has the online experience of the acquired subscribers changed?
Taiwan has been carrying out the Taiwan Mobile-Taiwan Mobile merger and the Far Eastone-Asia Mobile merger since December 2023, and has only recently begun the second phase of core network integration. Although the total 4G and 5G bandwidth held by the three major telecom operators is similar following the merger, due to the ongoing consolidation of base stations, Taiwan Mobile and Far EasTone have underperformed Chunghwa Telecom in several categories across multiple international speed test reports. However, according to the “114th Annual Telecommunications and Media Market Report “Former Taiwan Star or Asia Pacific Telecom subscribers who switched to a new provider generally reported satisfaction with ‘better internet speeds’ (38.3%), ‘more service locations’ (36.2%), and ‘better network coverage’ (33.1%); When asked which service aspects they felt had worsened, the majority of respondents stated that “they did not feel their service experience had worsened after switching providers” (37.9%), followed by “Don’t know/No particular feeling” (25.5%). The service aspect that users actually felt had worsened was primarily “higher rates” (22.9%), which had the highest proportion.
Overall, former Taiwan Star and Asia Pacific Telecom subscribers generally believe that the quality of most internet services has improved since switching to the new provider. This is consistent with the findings published by OpenSignal in [December 2025 Taiwan Mobile Internet Experience Report】The two providers have closed the gap with—and in some cases even surpassed—Chunghwa Telecom across multiple user experience metrics.
Image source: NCC
Following the telecom merger, Taiwan Mobile and Far EasTone Telecom have taken slightly different approaches to prioritizing network quality improvements. Taiwan Mobile has made the most progress in video and audio experience metrics, while Far EasTone Telecom has seen greater improvements in network availability due to its acquisition of Asia Pacific Telecom’s 700 MHz frequency band.
Among them, Taiwan Mobile was the only operator in the OpenSignal report to take the top spot in the “Overall Video Experience” category with a score of 73.2, ahead of Chunghwa Telecom and Far EasTone. while in the “5G Video Experience” category, it tied with Far EasTone and Chunghwa Telecom as a 【Joint-Winner】 with a score of 77.3. Both video experience scores fell within the “Very Good” range (68–78 points). Since the three major carriers are neck-and-neck in their 5G multimedia experience scores, this further highlights Taiwan Mobile’s outstanding performance in the overall multimedia experience!
Why does Taiwan Mobile lead the pack in terms of video and audio experience? Here is a summary video and a detailed explanation:
2. Why was Taiwan Mobile able to win two OpenSignal “Audio-Video Experience Awards”?
Although in the past, the public’s focus on mobile network quality was largely on connection speeds, the speeds provided by Taiwanese telecom operators are generally sufficient for everyday internet use, and 5G speeds rank among the top half globally. Furthermore, mobile network performance is often influenced by the specifications of users’ smartphones (such as whether they support 5G Carrier Aggregation) or by data plans that impose speed limits. the public’s priorities regarding mobile network services have gradually shifted from speed to the video-watching experience.
According to the NCC’s “114th Annual Communications and Broadcasting Market Report,” the main reason Taiwanese consumers switched from 4G to 5G was to take advantage of contract renewal or device purchase discounts (70.7%). While the demand for video streaming (23.7%) was slightly lower than dissatisfaction with 4G speeds (23.8%), it has grown by 7% compared to the same period last year, whereas the demand driven by network speed has decreased by 1.7%. With one factor declining and the other rising, telecom operators’ performance in delivering a quality video experience has become even more critical to the public’s actual use of mobile networks!
Image source: NCC
Taiwan Mobile is the only operator in this Opensignal report to win two “Video Experience Awards,” The reasons for these wins can be attributed to three key strengths: possessing the widest 5G “golden” bandwidth combined with the best available 700MHz low-frequency band and NRCA technology; forming powerful partnerships with major video streaming platforms; and leveraging its in-house technical team in conjunction with Microsoft Azure cloud services. Details are as follows:
A. Leveraging the advantage of the “widest 5G golden bandwidth,” combined with NRCA technology to enhance coverage:
Taiwan Mobile possesses the largest 100 MHz bandwidth in Taiwan’s 3.5 GHz “golden band,” delivering more stable video quality and smoother loading speeds while reducing buffering during video streaming. Combined with NRCA (New Radio Carrier Aggregation) technology and the 700 MHz low-frequency band—which offers the best signal penetration—users can maintain an excellent signal connection even deep indoors or while on the move, ensuring the best possible video and audio experience.
B. Partnering with major video and audio streaming platforms to form powerful alliances:
In addition to launching its own MyVideo streaming platform, Taiwan Mobile has partnered with Disney+, Netflix, HBO Max, YouTube Premium, KKBOX, and other well-known video entertainment platforms. Subscribers who sign up for designated plans receive several months of free access, and the company has introduced discounted “Video Plus” bundles. These not only allow users to enjoy the most competitive prices but also enhance their viewing experience on internationally renowned video platforms through these powerful partnerships.
C. Build an in-house technical team and actively integrate it with Microsoft Azure cloud services:
A high-quality video and audio experience must be backed by reliable, robust technical capabilities. Taiwan Mobile’s MyVideo service was built entirely in-house by its own team, which not only possesses a high level of technical expertise but is also able to respond quickly to market demands and continuously enhance the video and audio experience. In particular, Taiwan Mobile has maintained a long-term partnership with Microsoft Azure Cloud Media Services. Through Azure, the company has enhanced its digital rights management capabilities across various devices and platforms.
Taiwan Mobile uses its own data centers in conjunction with Azure Media Services to address high-traffic challenges, delivering high-quality, immersive experiences such as Dolby Vision and Dolby Atmos, as well as various live streaming services. Taiwan Mobile’s Chief Information Officer stated: “To ensure smooth live streaming, we establish a command center staffed by a cross-departmental team for each event to monitor streaming quality in real time, enabling us to respond effectively even when traffic exceeds initial projections. Leveraging the public cloud helps us enhance our service capabilities and ensure the flexibility, scalability, and agility of our technical architecture.”
3. Summary:
Taiwan Mobile has long invested in mobile network infrastructure and promoted technological innovation, with a focus on the actual user experience. Since activities ranging from binge-watching TV shows, scrolling through short videos, and video conferencing to real-time AI interactions have become an indispensable part of people’s daily lives, mobile video quality has become the aspect of the user experience that users notice most.
Taiwan Mobile leverages its 700MHz band—which offers the widest 5G “golden bandwidth” and the best availability—and utilizes the latest mobile technologies to not only deliver the most satisfying online video and audio experience for users, but also to continuously optimize gaming experiences, voice application experiences, network availability, and coverage… and more, ensuring that users no longer view mobile network quality as mere cold, hard data, but rather as a tangible sense of satisfaction derived from their actual usage experience.
Source: KOCPC Chinese