“Your package delivery has encountered an issue. Please click the link to confirm your address.” Almost everyone has received text messages like this. With AI technology being widely adopted by fraud syndicates, the time needed to produce fake customer service scripts, counterfeit shopping websites, and scam text messages has shrunk dramatically, while the content has become far more realistic. This makes it increasingly difficult for the public to tell real messages from fake ones in everyday activities such as receiving packages and shopping online. According to the “Consumer Cybersecurity Report for the First Half of 2026” published by TrendLife™, Trend Micro’s consumer brand, impersonation (including posing as e-commerce customer service, logistics providers, government agencies, and financial institutions) and counterfeit shopping websites are currently the two most commonly detected types of fraud. Statistics from the National Police Agency also show that among the five most common fraud methods in Taiwan in 2026, online shopping fraud ranks second, trailing only fake investment scams. Moreover, online shopping fraud cases account for 39.4% of all fraud cases, ranking first.
Taiwan’s fraud situation: NT$200 million is still being scammed away every day
According to statistics from the “165 Anti-Fraud Dashboard,” since its launch in 2024, the national average number of fraud cases accepted per day has dropped from 573 to 461, a decline of about 20%; the average daily financial loss has also decreased from roughly NT$400 million. However, the overall figures remain alarming: in January 2026, fraud-related financial losses across Taiwan still totaled NT$7 billion, with an average of over NT$200 million being defrauded every day.
Although the overall number of fraud cases has declined, online shopping fraud has bucked the trend and surged by 80%. Statistics from the Criminal Investigation Bureau also show that in March 2026, the national daily average of fraud cases accepted was 460, with financial losses of approximately NT$160 million, of which online shopping fraud accounted for 39.4%, ranking first.
Trend Micro joins forces with 7-ELEVEN and Yahoo Shopping to launch the “Neighborhood Anti-Fraud Protection Season”
Given the continued rise in delivery and online shopping fraud, Trend Micro TrendLife™ has teamed up with 7-ELEVEN, which has over 7,300 stores across Taiwan, and e-commerce platform Yahoo Shopping to launch the “2026 Neighborhood Fraud Prevention Season.” With “Your neighborhood store, your friendly neighbor” as the core concept, the three parties each take on different roles to form three lines of defense against fraud:
- Anti-Fraud Outpost (7-ELEVEN)With over 7,300 stores across Taiwan integrated into people’s daily lives, they form the first line of defense against fraud right at the neighborhood corner.
- AI Anti-Fraud Engine (Trend Micro TrendLife™)Leverage AI technology and anti-fraud databases to instantly identify fraud risks in suspicious calls, text messages, and websites.
- Digital Anti-Fraud Awareness (Yahoo Shopping)Through site-wide awareness campaigns, member communications, and promotional activities, comprehensively enhance public awareness of fraud prevention.
Zhu Fangwei, Product Marketing Manager of Trend Micro’s Consumer Business Group TrendLife™, said: “Fraud groups often target not the least wary person, but the least guarded moment—a package notification or a customer service message can be the start of a breach. The most important significance of this event is to put the real-time judgment capability of the AI Anti-Fraud Expert into the hands of every consumer through the most familiar in-store and online shopping scenarios, so that fraud prevention is no longer just post-incident remedy, but before every click and order, there is an extra layer of real-time, accurate reminders and judgment.”
AI Anti-Fraud Expert: Blocks Everything from Phone Calls to Deepfake Videos
Trend Micro’s “AI Anti-Fraud Expert” is an anti-fraud tool designed for consumers, equipped with multiple smart protection features, including automatic blocking of scam calls, scam SMS filtering, fraudulent website blocking, and AI deepfake fraud detection. It also offers a “Fraud Early Warning Radar” function that issues real-time alerts when users encounter suspicious content.
This product received recognition this year with the 2026 AI Breakthrough Award for “Best Consumer AI Security Solution.” For elderly users or general consumers unfamiliar with security tools, AI Fraud Prevention Expert has a relatively low barrier to entry—it runs automatically in the background after installation, with no need to manually configure complex rules.
Promotional offer: Free trial for two months, NT$549 with a complimentary coffee.
“2026 Alleyway Anti-Fraud Guardian Season” is now launching two promotional offers:
- Free trialFrom August 19 to September 18, 2026, scan the in-store event QR code at any 7-ELEVEN location across Taiwan to get a free two-month trial of AI Fraud Prevention Pro.
- Discount package: From August 19 to December 31, 2026, upgrade to the full version at a special price of NT$549 (original price NT$890), with a limited-time bonus of 3,000 CITY CAFE American coffee vouchers for one cup each.
7-ELEVEN has long employed two key strategies—”preventive education” and a “24-hour secure online complaint platform”—to help consumers guard against fraudulent packages through three lines of defense: fraud prevention, fraud blocking, and fraud refunds. In partnership with Trend Micro and Yahoo Shopping, the company now brings AI fraud prevention experts into everyday convenience store scenarios, making anti-fraud information readily accessible to all.
Yahoo Shopping stated: “As online shopping fraud tactics continue to evolve, ensuring transaction security has always been the cornerstone of the platform’s ability to earn consumer trust. This time, by combining our own technological anti-fraud foundation with the platform’s influence, and partnering with Trend Micro and 7-ELEVEN, we aim to spread anti-fraud awareness to more consumers through site-wide campaigns and member communication, jointly creating a safer and more trustworthy online shopping environment.”
Four Steps to Digital Fraud Prevention
Three parties jointly call on the public to implement the “Four Steps for Digital Fraud Prevention”:
- Won’t answer.Unknown Caller
- unlitSuspicious link
- Not passed down.Personal information and account passwords
- Multi-channel verification
If you have any doubts, immediately call the 165 anti-fraud hotline, or verify the truth through the AI Fraud Prevention Assistant.
Source: KOCPC Chinese