Taiwan High Speed Rail provides a 24-hour ticket purchase service, and through the electronic transportation ticket service, the “T Express Mobile Ticket Purchase (T-EX Mobile Ticket Purchase)” App that uses mobile QR Code tickets to board the train has recently added a “Smart Voice Ticketing” function in the updated version 6.30. Passengers can directly use Chinese voice or enter text to make reservations. The system will gradually guide passengers to complete seat reservations through conversation.
“T-EX Mobile Ticketing” App has added a “Smart Voice Booking” function that allows direct voice booking
Taiwan High Speed Rail’s “T-EX Mobile Ticketing” App has been continuously updated with functions. In addition to basic ticket booking and ticket collection services, it also has the function of “multi-person ticket sharing on mobile phones”. The newly added “Smart Voice Booking” this time provides “booking” and “timetable and fare” inquiry functions in the “T-EX Mobile Ticketing” App. Passengers can click on the “Smart Voice Booking” function on the booking homepage to activate the service directly by using Chinese voice or inputting text. The system will gradually guide passengers to complete seat reservations and timetable and fare inquiries during the dialogue.
If you want to use “Smart Voice Booking”, in addition to the “T-EX Mobile Ticketing” App, you must be v6.30 or above. Before using the service, you must first complete T Express’s “Personal Information Settings” (including ticket collection identification code, member points account number, etc.). The system will directly bring in the relevant information in the “Personal Information Settings” to complete the reservation. You must also enable the biometric identification or unlocking function of your phone, and have permission to use the microphone and speaker.
The types of tickets that can be booked are only applicable to the tickets that can be sold in the “General Booking” of the “T-EX Mobile Ticketing” App, such as full tickets (including early bird discounts), children, seniors, charity and college student discounts. When making a reservation, you can directly submit your reservation request in one sentence at the beginning of the process, for example: I want to book 2 full tickets for the 113 train from Taipei to Zuoying on April 1; or you can submit your reservation request in stages through a question-and-answer conversation. At any dialogue stage, you can request the dialogue to be interrupted or restarted with statements such as “restart” or “restart”. Once the user leaves the smart voice booking function, the relevant dialogue records will be cleared, and the records of completed reservations can be queried in the unpaid area.
The “Smart Voice Ticketing” service also provides inquiries about timetables and fares.
It should be noted that Taiwan High Speed Rail considers service and transaction security. Currently, the “Smart Voice Ticketing” service only provides seat reservations. Payment, ticket collection and other services will be transferred to the interface of the original “T-EX Mobile Ticketing” App. You may also pay and collect tickets through other channels after booking.
Nowadays, various online services have gradually evolved from buttons and writing to voice. The “T-EX Mobile Ticketing” App of Taiwan High Speed Rail has become more intuitive after adding the “Smart Voice Ticketing” function. People who need to book tickets can give it a try.
“T-EX Mobile Ticketing” App “Smart Voice Ticketing” function description page
Source: KOCPC Chinese