In order to promote their value-added services, Taiwanese telecom operators usually provide free trial of various value-added service plans for several months when applying for a telecom account. Some free trial value-added service plans will automatically be converted into paid services if the user does not actively cancel after expiration, causing the wallet to bleed for no reason. Among them, a large number of former Asia-Pacific users were originally scheduled to switch to Far EasTone cards at the end of last year. The bonus two months of [friDay Video and Video] have recently expired and automatically converted to paid. Many users received payment bill notifications and were surprised to forget to cancel.
How to cancel Far EasTone Telecommunications [friDay Video] subscription? Here is an explanation:
Attention, former Asia Pacific Telecom users! If you have applied for the free Far EasTone card exchange service last year, the free value-added services that were originally included will expire and will automatically be converted into paid subscriptions, forming a payment trap. The following is a summary video and detailed instructions for canceling Far EasTone Telecom’s free limited-time value-added service:
After the merger of Far EasTone, Far EasTone Telecom will completely close the original Asia Pacific Telecom base station on December 31, 2025 in accordance with the plan, and notify the original Asia Pacific Telecom users to replace their SIM cards with Far EasTone Telecommunications free of charge. Although the original Asia-Pacific users switch to the Far EasTone card, they usually receive free trial [friDay video viewing for two months] and [anti-horror protection for three months]. Or provide an additional free [three months of Spotify Premium]. Among them, if you do not actively cancel the subscription of [friDay Video and Video for Two Months] upon expiration, you will automatically be converted into a paid subscriber, and you will receive subscription SMS notifications and electronic invoices from Far EasTone Telecommunications one after another.
If you have received a notification and issued an invoice, it means the deal is done and you can only pay $49 to watch [friDay Video Unlimited] for one month. To avoid further blood loss, please be sure to apply to Far EasTone Telecommunications to cancel this value-added service as soon as possible!
How to cancel the friDay video subscription service that comes with a Far EasTone Telecommunications phone number?
In order to avoid automatically converting to a paid user after applying for the free friDay Video Free with Far EasTone Telecommunications phone number for two months after expiration, there are three ways to cancel: log in to the “Member Area” of the official friDay Video website and click Cancel, or use a mobile phone to directly dial 888/123 customer service, or go to a Far EasTone Telecommunications store to cancel. Please be sure to cancel before the end of the free period to prevent automatic conversion to a paid membership. The specific ways to proactively cancel your subscription are as follows:
1. friDay audio and video website canceled:
a. Log in to the friDay video website or APP.
b. Click the “Portrait” icon to enter the member center.
c. Select “My Account and Plans” > “Cancel Plan”.
2. Far EasTone customer service cancellation:
Dial 888 or 123 from your mobile phone (toll-free).
3. Far EasTone stores are cancelled:
Go to FarEasTone store, inform your phone number and provide your ID card to cancel the value-added service!
Since former Asia-Pacific users who switch to Far EasTone cards for free will receive at least two additional free value-added service experiences (see the account number contract originally applied for for details),In order to solve the problem once and for all and considering the long waiting time for Far EasTone customer service calls, the moderator chose to go to a Far EasTone physical telecom store to cancel the subscription. After informing the store staff that all free trial value-added services were to be cancelled, Far EasTone Telecom successively canceled [friDay Video and Video Viewing] and [Anti-Horror Guard-Single Guardian Plan Monthly Payment Type].
Why can’t the free value-added services provided by telecom operators be automatically canceled when they expire?
In order to provide telecom revenue (increase user ARPU) and allow the value-added services that have invested heavily in operation to be recovered, Taiwan’s telecom operators have forced users to receive various free value-added service experiences when they apply for a phone number (renewal, new registration, code portability, card replacement). Among them, some value-added services will automatically be converted into paid users after the free expiration date, which often leads to customer complaints and disputes. However, because online subscription services are quite common at present, and the current telecommunications authorities are leaderless, they can only “turn a deaf ear” to the actions of telecommunications operators!
but,In order to avoid disputes due to store personnel failing to inform them that the free trial will be charged when it expires, these free value-added services are usually limited to directly operated or franchised stores of telecom operators, and are not included in the tariff plans of private communication companies. In other words, for some value-added services that are free of charge and will automatically be transferred to a fee upon expiration, most of the sales staff of telecom operators have the obligation to inform, so when there is a dispute, everyone always talks about it.
Because when the moderator originally changed the card, the Far EasTone Telecommunications store staff did inform him that the value-added service experience would be charged upon expiration, so he just laughed off the fact that he forgot to cancel the value-added service and was automatically converted to a paid subscription.
However, the more payment traps telecom operators set for users in tariff design will still be reflected in users’ customer complaints. Some telecom operators have billing issues andIt’s not for nothing that the company has become the “King of Telecom Customer Complaints” when it comes to customer complaints regarding installation, changes, or contract renewals. We can only hope that the competent authorities and the media will pay attention to this issue of “the trap of automatic transfer of paid services upon expiration of free value-added services” so that this consumer dispute can be minimized!
Source: Telecommunications Consumer Dispute Resolution Center
Source: KOCPC Chinese