Valve’s Steam platform provides users with a fairly comprehensive refund service. Whenever players are dissatisfied with a game they purchased, they can directly submit a refund request to customer service. Generally, this service is limited to games purchased within two weeks and with no more than two hours of playtime. However, a player recently claimed that he successfully obtained a full refund for Battlefield 6, which he had played for over 470 hours, and the reason for all this was that the developers removed a certain game mode.
Originally launched in October 2025, Battlefield 6 includes 8 unique game modes, one of which, named “RUSH,” brings players a smaller-scale, fast-paced playstyle. This is the hugely popular mode that was introduced to the Battlefield series in 2008 with Battlefield: Bad Company.
And when Battlefield 6 held its public beta in August 2025, EA admitted that the “RUSH” mode at the time had plenty of balance issues, but most of those problems were gradually resolved through subsequent updates, and it slowly became one of Battlefield 6’s most popular game modes. However, in an update on August 4th, the developers completely removed it from the game.
Steam just fully r*funded me for Battlefield 6 after 470 hours played due to so many game modes being removed at once.
byu/ExplorEverythingOnce inBattlefield
By August 7, Reddit user ExplorEverythingOnce had posted on the Battlefield subreddit, claiming he successfully received a full refund for the Battlefield 6 Deluxe “Phantom” Edition, but the key reason this claim sparked heated discussion in the community is that his total playtime had actually exceeded 470 hours.
According to ExplorableOnce’s explanation, he told Steam support in his refund request that EA had removed game modes such as “King of the Hill,” “Squad Deathmatch,” and “Rush” in the recent 1.4.1.5 update, and these were the ones he played the most. Surprisingly, Steam support also agreed that EA had made a wrong decision, ultimately approving his request and refunding the full $109.24 he had spent on purchasing this premium version at the time, along with a screenshot attached as evidence.
As one might expect, quite a few Reddit users were skeptical of his claims. After all, while Steam’s refund policy is indeed more lenient and user-friendly than other digital platforms, it still has its limitations. In response to the skepticism, ExplorEverythingOnce stated that his Steam account has been active for 22 years, with over 2,500 games in his library, and that he had only requested a single refund prior to this.
Source: KOCPC Chinese