A Thread friend posted a complaint: “I just ported my phone number to a new telecom operator. I originally thought that the new operator should be more stable, but the fact is that it is so slow that I want to curse every day. I called the customer service several times and all they said was official. After troubleshooting and troubleshooting, there was no further explanation… I really want to cry. It has been 30 months and it has been more than 7 days. What should I do if it is like this?”
What should I do if my phone number has just been subscribed or the network speed is poor? What are the latest regulations for canceling Telecom’s Sanxiong phone numbers? Here’s an explanation:
1. Reasons and specifications for canceling transactions with telecom phone numbers:
The reasons why people actively apply for cancellation after applying for monthly rental door number binding (renewal, code portability, new application) are usually as follows:
A. Poor mobile connection quality (poor reception or network speed):
Because the nearby base station is closed for some reason or the code is transferred to a new operator, the network speed is not as good as expected.
B. The tariff does not meet expectations:
If you didn’t think carefully when applying, or were influenced by the words of the store staff, you found that the tariff plan you applied for was not applicable, and you requested to change to a lower tariff or cancel it.
C. Involuntary application or regret:
After the communication transaction (telephone marketing, online application), I felt it was inappropriate within the 7-day hesitation period.
D. Mobile phone/gift failure or dissatisfaction:
After applying for the machine purchase plan, I was not satisfied with the purchased equipment.
In accordance with the Consumer Protection Law and the internal regulations of telecommunications operators, users who subscribe for communication or access accounts have the right to unconditionally terminate the contract within 7 days;If the application is less than one month old (the bill has not been issued) due to factors such as poor reception, you can also apply to the telecommunications operator to cancel the transaction. Cancel transactionThe monthly rental fee must be paid in proportion to the current month, and the purchase gifts must be returned. Used mobile phones must negotiate with the store to bear the loss in price.
2. Transaction cancellation regulations for each operator’s account in the first month:
Because 4G/5G radio waves are susceptible to environmental interference or base stations are closed due to public protests, resulting in lower-than-expected signal reception and network speeds, each operator not only provides a 7-day free trial card, but also has a mechanism to cancel the transaction if the application is less than one month old (the bill has not been paid). The standards for canceling transactions in the first month of applying for a door number are divided into NPs that have not yet been opened and those that have been opened for less than one month. As long as the relevant information is attached, the transaction can be canceled. If it lasts for more than a month (or a telecom bill has been generated), you must negotiate with the telecom operator to find relief.
but,Cancellation of the transaction is only free of penalty, but if it is used during the application period, you still need to pay the monthly rent for the current month in proportion to the number of days of use., if you use more than the free call minutes or Internet access, you will still need to pay the overage fee.
Furthermore,If the purchase plan is canceled, the gift (mobile phone) obtained must be returned. If it has been opened and used, the store will require the consumer to buy back the single phone, pay a certain fee, or change the porting code to the same level of tariffs of other telecom operators to compensate for the store’s losses.。
In other words, if you are not satisfied with applying for a monthly rental account within one month, it will not be difficult as long as each operator handles the cancellation transaction in a standardized manner. Most disputes arise when consumers and stores cannot reach a consensus on the amount of damage caused by using a mobile phone after applying for a purchase plan and the mobile phone has been opened and used. As for some consumers who not only want to cancel the phone number transaction unconditionally due to signal reception problems, but also don’t want to return the mobile phones (gifts) they received, they are typical unreasonable AOKs!
The following are the specifications for canceling transactions without penalty in the first month for each operator account:
A. Chunghwa Telecom:
B. Far EasTone Telecom and Taiwan Mobile:
Source: KOCPC Chinese