Generally speaking, when replacing a new power supply, most people should just plug it in and use it without thinking too much, especially if they send the original broken power supply to the official for repair and then replace it with a new one of the same model. Since it is the same power supply, there is no problem. However, a foreign user was really bad. After plugging in the same new power supply sent by EVGA, all the 22TB hard drives were broken, and the official was not willing to take responsibility this time.
It’s bad enough! A foreign user replaced a new EVGA power supply, but all 22TB hard drives were burned out.
Recently abroad Reddit In the forum, a sgircys netizen shared that everyone should be careful about the change in the pin layout of EGVA’s new PSU power supply. Because he did not know about this and the official did not remind him, his 22TB hard drive was completely burned.
He mentioned that a year ago he assembled a new PC and used a brand new EVGA GQ 1000w Gold power supply. When he first started it, he felt there was something wrong with it. The sound from the coil was terrible, and he sent it to EVGA for repair at his own expense. Because it is brand new, the official said that you can keep the included cables and they will only send a new power supply.
Although he received a new EVGA GQ 1000w Gold power supply a few weeks later, the computer was already equipped with an old Corsair power supply, so he did not replace it immediately.
At first, he was very optimistic and thought it was an overload protection circuit, but after checking, this was not the case. After unplugging the hard drive and connecting it to the SATA power cable, the computer started normally, so it was determined that there was a problem with the SATA power cable. He used a multimeter to check the voltage. The result surprised him. The voltage was all wrong.
After contacting EVGA to inquire about this situation, the customer service staff found that the pin layout of the power supply was different from before, which meant that his wires were not compatible with the new GQ 1000w Gold power supply. However, EVGA did not inform him of this situation when he received the product.
Then he reinstalled the Corsair power supply. Unfortunately, the 22TB hard drive in the computer had been completely burned and could no longer be used. Fortunately, he had backed it up in the cloud first, so the data could be recovered. However, EVGA was not willing to take responsibility for the hard drive being damaged.
EVGA suggested that this netizen check the warranty terms of the hard drive, because EVGA has not had any cases of compensation due to data loss or data recovery, and according to the official warranty terms, any loss and damage caused by the product is not technically covered:
Although EVGA’s approach may make people feel dissatisfied, to be honest, this netizen did not use the new power supply that was sent back again after a year, instead of installing it as soon as he received it, so it is understandable that EVGA would do this.
This case is also quite rare. Most of the time, it is rare to encounter a sudden change in the power supply pin layout without official notification, so users do not need to worry too much, but data backup is very important, because you never know what kind of situation the hard drive will suddenly break.
Source: KOCPC Chinese